Remedy And Itsm Suit

Full time smehta in IT & Software
  • Dubai - United Arab Emirates View on Map
  • Post Date : December 30, 2020
  • Salary: AED18,000.00 - AED20,000.00 / Monthly
Email Job
  • Share:

Job Description

one of our government clients is looking for 8 to 10 Years of Relevant Experience extensively in Remedy and ITSM Suit:

• Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)

• Customization and creation of Remedy workflows according to customer requirements

• Ability to estimate work effort for customizations, enhancements, and configuration requests.

• Advanced analysis and troubleshooting

• Creating and maintaining technical documentation with respect to system design

• Experience with the Remedy Action Request System (ARS) versions 9.1 with specific focus on the ITSM Suite

• Integrating Remedy with third party applications using technologies like Webservices, Database Links and AI.

• Experience implementing and configuring ITSM applications listed as below – (Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Asset Management, Service Request Management, Contract Management release management, Software Contract & License Management and Drift Management)

• Experience implementing all the listed modules in Smart IT Along with the customizations.

• Familiarity with ITIL Processes is preferred

• Knowledge of Remedy programming methodologies and standard software development life cycles

• Good Working Experience Digital Workplace along with Service Broker and catalogue management.

• Expertise in CMDB, Asset Management, Drift Management

• Very Good Knowledge on ADDM Administration and discovery, Knowledge on Atrium Integration Jobs and transformations.

• Strong familiarity with Oracle database along with ARSCHEMA.

• Ability to clearly communicate technical ideas to non-technical audiences.

• Ability to understand and assess functional requirements, develop or recommend technology solutions to meet business needs.

• Team oriented with a track record of excellence in internal and external customer service.

• Ability to configure, extend or develop solutions from requirements.

• Create & maintain design specifications, architectural diagrams and process diagrams supporting and communicating changes for BMC Remedy applications

• Experience in BMC Analytics and Smart Reporting is an added

Job Types: Full-time, Permanent

Salary: AED18,000.00 to AED20,000.00 /month

Experience: • Relevant Experience extensively in Remedy and ITSM Suit: 8 years (Required

More Information

  •  Salary Offers  AED18,000.00 to AED20,000.00 /month
  •  Experience Level  Senior
  •  Total Years Experience  5
  •  Minimum Education  Bachelor
  •  Gender  Any Gender
  •  Benefits  Annual Paid Leave

Other jobs you may like